Leaderships Role in Enablement - Part 1
Selling is a complex profession that demands staying ahead in a game filled with ever-changing rules. For those navigating the intricacies of a partner ecosystem, the challenge isn’t just doubled; it feels like it’s squared. The mere task of staying informed about partner offerings is enough to overwhelm even the most organized sales rep. Unfortunately, many partner enablement programs don’t quite manage to cut through the clutter, failing to leave a meaningful impact that could otherwise help increase deal sizes significantly.
A frequent complaint among sales professionals is the perceived lack of support from their leadership. Yet, when you turn to sales leaders, they can enumerate various initiatives—conversations, systems, trainings—all designed to bolster their teams. This discrepancy begs the question: Where does the disconnect lie? It seems one side feels unsupported, while the other believes they're providing ample backing.
Infrastructure and metrics
This disconnect can often be traced back to the infrastructure and metrics. In a traditional go-to-market approach, the infrastructure is increasingly showing signs of wear, prompting leaders to lean heavily on metrics. They cling to any data point that might suggest the traditional models of inbound sales are still viable.
However, in the era of ecosystem-led growth (ELG), where trust is paramount, the traditional sales playbook is becoming less effective. The advent of ELG marks a shift towards a model where sales success is increasingly dependent on building and nurturing trust, rather than solely on cold calls or impersonal sales tactics.
The struggle for sales organizations to adapt to this shift is evident in their focus on standalone product KPIs. This singular focus often overlooks the potential for ecosystem engagement to significantly influence sales outcomes. The emphasis on metrics and reporting, while necessary, can sometimes overshadow the need for genuine support that empowers sales professionals to thrive in an ecosystem-centric sales environment.
Support vs lip-service
The concept of support vs. lip service becomes particularly relevant here. Simple reminders for training completion or updates on new partner services, while well-intentioned, may not resonate as genuine support. True support goes beyond these gestures, fostering an environment where sales professionals feel equipped and motivated to leverage the ecosystem for growth.
The path to aligning sales strategies with the principles of ecosystem-led growth begins with leadership. It's about cultivating a culture that prioritizes trust, collaboration, and the integration of ecosystem dynamics into every aspect of the sales process. By realigning sales metrics to emphasize the value of ecosystem engagement, leaders can lay the foundation for a more supportive and effective sales environment.
It starts at the top
Trust is built by behavior. Behavior is heavily influenced by mindset. Mindset is influenced by culture. And culture is set by leadership.
Ecosystem and partnerships can no longer be a silo next to sales. It’s a culture that should envelop and permeate all sales behavior and metrics.
Supporting sales professionals, particularly through training and enablement, is crucial for nurturing the skills and mindset needed for success in this new landscape. For sales leaders, this means taking proactive steps to demonstrate the value of partner enablement and ecosystem engagement throughout the sales cycle.
Adapting to ecosystem-led growth requires a comprehensive approach that goes beyond traditional sales tactics. By embracing this shift and prioritizing genuine support for sales teams, organizations can navigate the complexities of the modern sales landscape more effectively. Stay tuned for our next post, where we'll offer practical tips for sales leaders looking to enhance their support for sales teams and maximize the benefits of partner enablement.
